How can you reach our team?
You can reach our team by email at [email protected], by phone at (888) 439-9400, or by mail at 470 Magnolia Court, Suite 912, Juneau, AK 99801. Email is usually the fastest way to get a detailed answer.
- Email: [email protected]
- Phone: (888) 439-9400
- Mail: Loan Instant Cash, 470 Magnolia Court, Suite 912, Juneau, AK 99801
When you write, include the name, email and phone number you used on the request form, plus the approximate date you submitted it. Please never send your full Social Security number or bank account number by email.
What can our team help with?
Our team can answer questions about using the request form, how a loan instant cash request is shared with lenders, which lender received your request, how we earn money, and how to update or delete your personal information.
We can also explain general topics, such as how APR works, why a lender might request documents, or what our step-by-step request process looks like. If you think something on our site is inaccurate, tell us and we will review it.
What can we not help with?
We cannot approve a loan, change a lender's decision, or adjust a lender's rate, fees or repayment terms, because we are not a lender. For payments, balances, due dates or hardship plans, contact your lender directly.
The lender that funded your loan services it, so its customer service team handles payment arrangements, payoff quotes and account statements. You can find its contact details in your loan agreement or welcome email. If you have a complaint about a lender's conduct, let us know as well; we review partner complaints and take them seriously.
How quickly will we respond?
We aim to reply to emails and voicemails within one to two business days, and we often answer simple questions sooner. Messages sent on weekends or holidays are handled in the order received on the next business day.
Mailed letters take longer because of postal delivery. For anything time-sensitive, such as suspected fraud, email or call so we can act quickly.
How do you make a privacy request?
To access, correct or delete your personal information, or to opt out of marketing calls, texts and emails, email us with the subject line "Privacy Request" and the contact details you used on the form.
We may ask you to confirm your identity before acting on a request, to protect your information from anyone posing as you. Our privacy policy explains what we collect, how lenders receive it, and the rights you may have under your state's law. You can also review our advertiser and lending disclosure to understand how lenders compensate us.